Tuesday 28 March - Thursday 30 March 2023
TECH SUPPORT
The Mental Health Professionals’ Network - All Together Better Conference is hosted on a platform called ‘Airmeet’.
When entering the platform, please allow camera and microphone. This will not make you automatically visible to attendees. You can then select from a range of backgrounds if you wish to use a virtual background. You will have the opportunity to confirm camera and microphone access as you enter each breakout room.
If you need support outside of program hours, please contact tech support at mhpnconference@jtproductionmanagement.com
During the program you can contact us using the message feature on the virtual platform.
Search ‘Event Support’ and one of our team members will be online to help.
PLATFORM TUTORIAL
This tutorial demonstrates how to navigate the event platform, Airmeet, and how to access the conference sessions.
TECHNICAL REQUIREMENTS
For the best delegate experience, use Google Chrome on a desktop device.
Please note that tablets {including ipads and surface pros} and mobile phones will have a reduced functionality. We recommend using a laptop or desktop.
You can only access the platform on one device at a time.
SOFTWARE
Airmeet works on all modern-day browsers, however, speakers, hosts and moderators, in particular must have least Chrome (version 79).
Other supported browsers: Microsoft Edge, Firefox (version 76 +), Brave Browser.
Unsupported Browsers: Older versions of Chrome, Firefox, Safari, and Opera.
For more technical details and troubleshooting please visit Airmeet Support.
NAVIGATION
The Virtual Lobby is your conference hub. From here you can navigate to the sessions, Exhibition Hall, Networking Hubs and Delegate Lounge, using either the top or bottom hand menu.
View the event sessions for each day and select the session you would like to join.
Join a Networking Hub for each of the six Collab Lab topics, exploring session resources and networking.
Explore the booths of conference partners, friends and contributors.
Head to the Delegate Lounge to network with fellow delegates. You can create a networking table where other delegates can join you.
Selecting the help desk will direct you to this Technical Support page, where you can find more information about technical requirements and troubleshooting.
Attend a session
In the top left corner, click on the schedule button to view the sessions.
Click 'join session' to enter a conference activity.
On the left-hand side, you can filter the session by day. On the right-hand side, you can filter by session types - Think Tanks, Collab Labs or Mindfulness Sessions.
Delegate Lounge
The Delegate Lounge is an informal networking opportunity, where you can meet other delegates at the conference. You can create your own networking table, with two to eight seats available, and delegates can join anytime during the three days.
Click 'join' and a pop-up window will appear to begin a video chat.
Hubs & Expo
Select 'Hubs & Expo' at the top menu, to view the dropdown options of Networking Hubs, MHPN Exhibition and Exhibition Hall.
Networking Hubs
The Networking Hubs can be found under the 'Hubs & Expo' top dropdown button. There are six Networking Hubs, which are structured formal opportunities to network with presenters, engage with key organisations and connect with delegates.
There are live networking times for each Hub, where you will be able to engage directly with the MHPN team.
MHPN Exhibition
View the MHPN Exhibition booths here and learn more about the Networks Program, Online Professional Development and MHPN Program.
Exhibition Hall
View the booths of the conference partners, contributors and friends. These are interactive and you can click the links in the booth to view their websites, join their mailing list or explore their website.
Resources
Click the 'resources' button in the top menu to view all the session resources. Please note, these will only become available after the session has concluded. These can be filtered by session name and downloaded.
INSIDE A SESSION
When you enter the session, you will see the chat & Q&A tabs on the right-hand side.
You can use the chat function to communicate any technical issues you may have and our Event Support team will reply. Any session resources will be posted in the chat.
Directly under the chat tab, there is a Q&A tab – please ask questions here. Questions posted in the ‘chat’ will get lost and unanswered. Please put in the Q&A tab when you would like to speak and your session host may ask you to unmute.
Remember to upvote any questions that you also want answered. The most popular questions will be asked first.
During your session, your host may ask you to engage with the 'Poll' function. Here you can vote for your preferred answer and see the results of the other delegates.
COMMUNICATING ON THE PLATFORM
‘Messages’ will appear in the top bar no matter where you are in the platform. Click on messages to see your personal inbox or find online delegates under ’people’ to start a new message chain. You will be able to send messages to delegates who are offline: they will see the message when they log in.
If at any stage, you are having technical difficulties click on ‘people’ and search ‘Event Support’ and members of our event team will appear. Feel free to message them for any questions you have.
LOOK OUT FOR ALERTS
There may be times throughout the day where the event team will send you alerts. This will pop up on your top right hand corner. This will help remind you of where you need to go, or whether a session is about to start.
UPDATE YOUR PROFILE
In the top right corner, you can view and update your profile.
Select 'Complete profile' to update your details.
Here you can upload a profile image, update your personal details, such as your name, job title, organisation, city and include a short bio about yourself. Other delegates will be able to view your profile. Please click 'save' at the bottom to save your details.
